You can completely refresh the software update service and preference panel on the Mac by using Activity Monitor. 4: Reload the Software Update Service on Mac If the system update is still not showing as available on the Mac, you can move on to the next step. Wait a moment and the software update should now show up.Refresh the Software Update control panel by hitting Command + R on your keyboard.Go to the Apple menu and choose ‘System Preferences’, then go to “Software Update” as usual.If no software update is showing as available, or you see an “Unable to check for update” error message, you can refresh the Software Update control panel, which usually resolves the issue where an update is not showing up: 3: Refresh the Software Update System Preference on Mac You can check the status of macOS software update servers (and other Apple services) at Apple System Status page to determine if this is the problem or not. This is fairly rare, but it does happen when a major new update is released, and randomly on other occasions, as sometimes the update servers are overwhelmed, or simply down for maintenance or due to some issue on the server end. It’s also possible that Apple’s software update servers are temporarily down, in which case just waiting a bit typically resolves the issue and the software update will show up again the next time the Software Update preference panel is loaded on the Mac. If the internet is not working and nothing loads, the internet connection is the likely source of the problem, and you’ll want to get connected online before being able to see, download, and install software updates on the Mac. You can check this easily by opening Safari or a web browser and attempting to go to a web page on the Mac. The first thing you’ll want to do is make sure you have an active internet connection. We’ll walk through several things to check if you find the software updates are not showing up on the Mac, including determining if the Mac is online, if the software update servers are offline, and two different methods to refresh and reload software updates on the Mac.ġ: Check for an Active Internet Connection If you do not know who your IT Support Provider is, please use the IT Lookup Toolto locate the appropriate support resource for your department.If you’re trying to update system software on your Mac but the update is not showing up in the Software Update control panel of macOS, you can typically fix the problem fairly quickly with a series of simple troubleshooting steps. Students can contact the Tech Team for assistance with or questions about upgrading their machine to a supported version of macOS.įaculty, Staff, and Employees should contact their IT support unit. Where can I get help with upgrading macOS? Once your computer has successfully upgraded to macOS 10.11 you can use the steps above to upgrade to a supported version of macOS. If you are running macOS 10.10 or lower, you will need to upgrade your computer to 10.11 El Capitan first. To see if your computer can run macOS 11 Big Sur, check Apple’s compatibility info and installation instructions. If you are running macOS 10.11 or newer, you should be able to upgrade to at least macOS 10.15 Catalina. If you are upgrading from an older version of macOS, you may need to also upgrade some of the applications installed on your computer. The process of upgrading your computer varies depending on which version of macOS is currently installed on your computer.Īs of 10.15 Catalina, macOS does not support 32-bit applications. If this is the case, you will need to replace your current computer with a newer model. If your computer does not meet the minimum requirements for Catalina or Mojave, you will not be able to install a supported version of macOS. If you are running an older OS, you can look at the hardware requirements for the currently supported versions of macOS to see if your computer is capable of running them: If your computer is running macOS 10.14 Mojave or older it will need to be upgraded – make a note of your installed macOS version and your computer’s model and year as that information will be helpful when upgrading macOS.You’ll see the macOS name and version number, such as macOS Catalina 10.15.5 as well as your computer model and year.From the Apple menu in the top left corner of your screen, choose About This Mac.All UVM-owned computers running macOS 10.14 Mojave or older must be updated or replaced as soon as possible to comply with the University Information Security Policy.
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